Refund policy

REFUND & RETURN POLICY
At Sherri B Creative, all items are handmade, custom-made, personalized, or made to order. Due to the nature of our products, ALL SALES ARE FINAL.

RETURNS

We do not accept returns, cancellations, or refunds once an order has been placed.

DAMAGED ITEMS

If your order arrives damaged, you must notify us within 48 hours of the delivery date to be eligible for an exchange or store credit.

To submit a damage claim, please provide:

• Your order number

• Clear photos of the damaged item

• Clear photos of the packaging

Claims submitted after 48 hours of confirmed delivery will not be eligible for exchange or store credit.

EXCHANGES & STORE CREDIT

Approved damage claims may qualify for:

• An exchange of the same item (when available)

• Store credit equal to the purchase price of the damaged item

Sherri B Creative reserves the right to determine eligibility for all claims and may request additional information before approving an exchange or store credit.

CUSTOM & PERSONALIZED ITEMS

All custom, personalized, made-to-order, and handmade items are final sale and cannot be returned, exchanged, or refunded unless they arrive damaged.

CONTACT INFORMATION

If you have any questions regarding your order or need to report a damaged item, please contact us at:

Sherri B Creative

[sherribcreative@gmail.com]